By ordering bespoke cupcakes from The Baked Bouquet you agree to the following Terms & Conditions.
Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.
Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by The Baked Bouquet or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that The Baked Bouquet cannot accept any liability for the treatment of your order or mishandling once a delivery has been made. All our drivers are instructed in the correct handling of the cakes and will always pass this information on to any postroom workers but once the cakes have been handed over we cannot accept liability for the subsequent handling of your cupcakes.
All our cakes and cupcakes are baked to order and we do not accept returns. If you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receiving the order. Baked Bouquet reserve the right to proceed as they see fit. The Baked Bouquet will not accept liability for any complaints made after this time.
We reserve the right to use photographs of orders we prepare on our website, blog and social channels. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering. Payments are non-refundable and non-transferable. Any changes in design, date and collection time are at the discretion of The Baked Bouquet and may not always be possible.